Business Process Management


The Facilities Help Desk of an international insurance brokerage and consulting corporation had multiple isolated and outdated service-call numbers. Inefficient and ineffective processes prevented reliable service, frustrating colleagues.

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Operations Management


The newly appointed head of commercial operations at a pharmaceutical company needed to identify overlapping and redundant activities in Sales, Marketing, and Customer Service, and then create a more effective model for customer interactions.

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Technology Management


A start-up marketing/advertising consulting firm had quickly grown from 5 to 30 employees. They were tracking billable time and expenses in a disjointed manner and were using multiple spreadsheets to try and compile meaningful data.

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Space Management


A NYC-based Fortune 500 company made a commitment to shareholders to reduce real estate costs at their global headquarters. This was based on 30-40% vacancy of 32 floors in a 44-story building in midtown Manhattan, where corporate real estate costs had been soaring for at least a decade. The client decided to rebuild 18 floors and vacate 14 floors that could then be released to new tenants.

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